Last updated: July 2026
AutoFlow TextBack uses artificial intelligence to send and manage text message conversations on behalf of your business. This page explains how the AI works, what data it uses, and your rights as a subscriber.
When a caller reaches your business number and the call goes unanswered, AutoFlow sends an automated text message on your behalf. Depending on your plan:
Text Back (Starter): A pre-written message you customized during setup is sent automatically. No AI is involved in the message content — it sends exactly what you wrote.
Growth: After the initial auto-text, if the caller replies, AI generates responses based on the business information you provided during setup (business name, type, services, hours). The AI's goal is to collect the caller's name, what they need, and their preferred callback time, then notify you.
Pro: Everything in Growth, plus the AI can book appointments over text using your built-in TextBack booking calendar (Google and Outlook calendar sync coming soon), and a higher monthly text allowance. TextBack does not answer live phone calls — all AI interaction happens over text message.
The AI uses only the information you provide during setup and in your dashboard settings: your business name, type, services offered, hours of operation, and any custom instructions you add. It does not access external databases, social media, or any information about the caller beyond what the caller provides in the conversation.
AI-generated responses are designed to be helpful and accurate based on the information you provide. However, AI is not perfect. Responses may occasionally be inaccurate, incomplete, or inappropriate for a specific situation. You should:
• Review conversations regularly in your dashboard
• Update your business information when it changes
• Contact us if the AI produces responses that don't represent your business well
The AI will never commit to specific pricing, make guarantees, or provide medical, legal, or financial advice. It is designed to capture leads and route them to you.
AutoFlow TextBack is designed so that text messages appear to come from your business directly. The initial auto-text and AI replies do not disclose that they are AI-generated unless you choose to include that information in your message.
We believe this approach serves both you and your customers best — callers get a fast, helpful response, and you don't lose leads. However, if your jurisdiction requires explicit AI disclosure in automated communications, you are responsible for including appropriate language in your custom message. We can help you draft compliant language — contact us at hello@autoflowai.ca.
Conversation data (text messages between the AI and your callers) is stored for as long as your account is active, plus 30 days after cancellation. You can export or delete conversation data at any time from your dashboard. Phone numbers of callers are stored to enable the conversation and are not shared with third parties for marketing purposes.
AutoFlow TextBack relies on the following third-party services to operate:
Twilio: Provides the phone number, SMS delivery, and voice call infrastructure. Twilio processes phone numbers and message content. Twilio Privacy Policy
Stripe: Processes your subscription payments. Stripe handles your payment information. Stripe Privacy Policy
OpenAI: Provides the language model that generates AI responses (Growth and Pro plans only). Message content is sent to OpenAI for processing. OpenAI does not use this data to train their models under our agreement. OpenAI Enterprise Privacy
As a subscriber, you can at any time: change your auto-text message, pause or disable AI responses, review all conversations in your dashboard, export your data, delete conversation history, and cancel your subscription. Cancellation stops all automated messaging immediately at the end of your billing period.
Callers who receive automated texts from your business can reply STOP at any time to opt out of further messages. This is handled automatically and complies with TCPA, CASL, and carrier requirements. Opted-out numbers are blocked from receiving further automated messages from your account.
We may update this disclosure as our AI capabilities evolve. Material changes will be communicated via email to all active subscribers at least 14 days before they take effect.
If you have questions about how AI is used in AutoFlow TextBack, contact us at hello@autoflowai.ca or call (604) 330-1012.
See also: Privacy Policy · Terms of Service