Privacy Policy
How we handle and protect information.
AutoFlow AI ("AutoFlow," "we," "us") is a Canadian company based in British Columbia. This policy explains what information we collect, how we use it, and how we protect it when you use our website and services. We aim to handle personal information in a manner consistent with Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
Recording of calls, texts, and messages
Calls, text messages, and email interactions handled by our AI assistants may be recorded and stored for quality, training, and service improvement. When you call a phone number serviced by AutoFlow, you will hear a notice at the start of the call informing you that the call may be recorded. By continuing the call or interaction after that notice, you consent to the recording. If you do not wish to be recorded, you may end the interaction and contact the business by another method.
Information we collect
- Contact and conversation data: what you say or write during calls, texts, chats, and emails, including any details you choose to share (such as your name, contact information, or the reason for reaching out).
- Booking and request details: appointment times, services requested, and related information needed to fulfill your request.
- Technical data: basic information such as phone number, message metadata, and website usage needed to operate and secure the service.
How we use information
- To answer questions, take bookings, capture leads, and route requests on behalf of the business you contacted.
- For quality assurance, training, and improving the accuracy and helpfulness of the service.
- To operate, secure, and maintain the platform.
Your data stays yours
Each business's data is kept isolated to that business. We do not sell your personal information, and we do not share it or use it to train external or third-party AI systems. Information is used to provide and improve the service for the business you interacted with — not for unrelated purposes.
Service providers
We use trusted third-party providers to deliver the service (for example, telephony and cloud infrastructure). These providers process information only as needed to provide their function and are expected to maintain appropriate safeguards.
Data retention
We retain recordings and related information for as long as needed to provide the service and for the quality, training, and service-improvement purposes described above, and as required by law. Businesses may request deletion of records associated with their account, subject to legal and operational requirements.
Security
We take security seriously and use reasonable technical and organizational measures to protect information against unauthorized access, use, or disclosure. No system is perfectly secure, but protecting your information is a priority in how we design and operate the service.
Your rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information we hold about you. To make a request, contact us using the details below. If you interacted with a specific business through AutoFlow, you may also contact that business directly.
Data deletion
You may request deletion of personal information we hold about you at any time. To submit a deletion request, email us at hello@autoflowai.cawith the subject line "Data Deletion Request" and include your name and contact details so we can locate your records. We will process your request within 30 days and confirm once complete.
If you connected to AutoFlow through Facebook, you can also request deletion directly through your Facebook account settings (Settings & Privacy → Settings → Apps and Websites → remove AutoFlow). Facebook will notify us automatically and you will receive a confirmation code at autoflowai.ca/facebook-data-deletion.
AutoFlow TextBack — AI-generated text messages
AutoFlow TextBack sends automated text messages to callers who reach a business phone number and do not get an answer. On plans that include AI, subsequent replies are generated by artificial intelligence based on information the business provided during setup. AI-generated messages are designed to sound natural and represent the business accurately, but may not always be perfect. Businesses review all AI conversations in their dashboard. Callers can reply STOP at any time to opt out of further automated messages. For full details, see our AI Disclosure and TextBack Terms of Service.
US-specific rights (CCPA / CPRA)
If you are a California resident, you have the right to know what personal information we collect, request deletion, and opt out of the sale of personal information. We do not sell personal information. To exercise your rights, contact us using the details below.
Contact us
Questions about this policy or your information? Reach us at hello@autoflowai.ca or (604) 330-1012.