Data Processing for Businesses
How your customers' data is handled when you use AutoFlow.
This page is for businesses using (or considering) AutoFlow. It explains how we process the information your customers share when AutoFlow handles calls, texts, chats, and emails on your behalf. It complements our Privacy Policy and Terms of Service.
Roles
When your customers interact with your AutoFlow assistant, you are the business that decides why and how their information is used (the controller), and AutoFlow processes that information on your behalf to deliver the service (the processor). We process customer information to provide the service to you, and for quality, training, and service improvement.
Data isolation
Your data is kept isolated to your business. We do not pool your customers' information with other businesses for shared purposes, we do not sell it, and we do not use it to train external or third-party AI systems. It is used to run and improve your service.
Recording
Calls, texts, and emails handled by your assistant may be recorded for quality, training, and service improvement. AutoFlow plays a spoken recording notice at the start of calls. You remain responsible for ensuring that recording and notice meet the requirements that apply to your business and jurisdiction; we provide the tooling to support compliant notice and consent.
Sub-processors
We rely on a small number of trusted infrastructure providers (for example, telephony and cloud hosting) to deliver the service. They process information only as needed to perform their function and are expected to maintain appropriate security safeguards.
Security
Security is built into how we design and operate AutoFlow. We use reasonable technical and organizational measures to protect information, restrict access, and keep each business's data separated. For privacy- and security-conscious businesses, this is a core reason to choose AutoFlow.
Retention and deletion
We retain information for as long as needed to provide the service and for the purposes described above, and as required by law. You can request deletion of records associated with your account, subject to legal and operational requirements.
Questions
Want to discuss data handling for your specific situation? Reach us at hello@autoflowai.ca or (604) 330-1012. We're a real Canadian company and happy to talk it through.